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Fix "We can't connect to the specified SharePoint site" in SharePoint 2013 - OneDrive for Business Error

In our SharePoint 2013 setup, few users reported they are facing issues while trying to setup sync from SharePoint document library.
"Microsoft OneDrive for Business Error - We cant connect to the specified SharePoint site..."
We can't connect to the specified SharePoint site

Root Cause: We found this issue occurs mostly with Non-Internet Explorer browsers! E.g. from Firefox or from Google Chrome! While trying to setup sync, user are prompted for credentials. If user makes a typo in user name/password/domain, OneDrive Sync client caches it and the credentials get saved in Windows credential store

Solution: 
  • Go to Control Panel >> User Accounts >> Pick your user name >> Manage Saved Credentials >> Delete if any! 
  • Add Site to Trusted Sites Zone in Internet Explorer.
  • Restart the Microsoft OneDrive for business Sync client (Exit the OneDrive client from notification area!) You can also try reinstalling the updated client from: http://support.microsoft.com/kb/2903984
  • Make sure, user's permission level consists of "Use Client Integration Feature" permission!
Fix "We can't connect to the specified SharePoint site" in SharePoint 2013 - OneDrive for Business Error Fix "We can't connect to the specified SharePoint site" in SharePoint 2013 - OneDrive for Business Error Reviewed by Salaudeen Rajack on October 16, 2014 Rating: 5

3 comments:

  1. error message Microsoft word sp doc.
    we can't connect to 'https://d.docs.live.net/Users/Documents/xxx'. Please make sure you're using the correct web address

    ReplyDelete
  2. hi, please help me to solve this case. so that had a messege we can't connect to https://indothaitrading-my.sharepoint.com/PI/Inventory_Usage_Sample.xsl. Please make sure you're using the correct web address.

    I'm already try to found this file to fix this error file. but didn't work. please help

    ReplyDelete

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