Wednesday, November 12, 2014

SharePoint Knowledge Transfer Checklist

In a SharePoint architect/administrator's life, Its quite a common task to takeover existing SharePoint environments at the time of Job/Role switch. From my experience, Here is the check list to help easing up documentation for SharePoint:

SharePoint  Infrastructure

  • Farm(s) Topology - List of servers and roles, physical and logical architecture diagrams for production, Staging and Development Environment (if applicable)
  • Server Infrastructure (Physical/Virtual), Storage, CPU-RAM-Network configurations
  • List of Service Accounts (Setup account, Farm account, search crawler account, etc) and passwords. Active directory setup, DNS entries for SharePoint
  • Maintenance windows schedule - Patching, patch Level? OS versions?
  • Incoming/Outgoing E-mail configurations. SMTP configuration details
  • IIS Level customizations (compression, URL rewrite, redirects, etc.)
  • Backup, Disaster recovery in place. Tools used (SCDPM, Comvault, etc). Backup frequency.
  • Database server details. SQL Alias? Redundancy - Clustering in place? Mirroring? Always ON?
  • Monitoring setup for server/application Health, SCOM, etc
  • Load Balancing/Publishing details (ISA? TMG? CISCO Ace? or any other Hardware load balancer, F5 Big IP?)
  • Third party software (Nintex, Layer2, Control Point, etc installed in the environment
  • Licensing details for SharePoint and any 3rd party software. Volume/MSDN Licenses for DEV/TEST? Premier support with vendors such as Microsoft?
  • Profile Import/My site setup - Schedules, directory services/sources List
  • Last but not least - Contact person/teams for all dependent teams such as Network, DBA teams, System Admins, Backup, AD, Server Hardware, Security, Exchange server, etc.
Users & Security:
  • User Base - Total No. of users, region, locations, internal vs. external, site usage in last one Month?
  • How external users access SharePoint? Published Intranet? users member of AD? VPN connections?
  • Custom authentication provider in use (E.g. FBA, AD LDS, ADFS, Live)? Kerberos ?
  • Web applications/CA is SSL enabled? certificate details, providers.
  • Any SharePoint specific Antivirus on SP Servers? E.g. Forefront antivirus for SharePoint? Third party anti-virus solutions such as McAFee?
  • Are there any exclusive site for end-user training materials, FAQs, KB, etc?Any self service sites?
  • Access Rights Policies? - Any custom permission levels created (E.g. contributor without delete)
SharePoint Inventory:
  • List of web Applications, site collections with owner contacts
  • List of customizations/custom solutions and its documentation
  • Additional Language Packs installed.
  • CA Specific custom settings - Recycle bin, Max File Upload size, Storage quotas, etc
  • Integration points (Interfaces) with LOB and other applications/ Software (SQL server reporting services?)
  • List of SharePoint and other related application databases
  • How Branding is applied, Whats being done? (feature staplers/custom site definitions/Themes/Custom CSS, Master pages, etc)
  • List of SharePoint Sites that are most critical to business?
  • Typical SharePoint Usages in the Org. (Collaboration, Knowledge Management, Enterprise content Management, Document management, Dashboards, etc. )
  • Repository for configuration files, Implementation/Build guides, Known error database (KEDB) , Incident Logs, RCA (root cause analysis), (CSV, SVN, TFS, etc.)
Process and Metrics:
  • Team Structure - Team Members, Roles supporting existing SharePoint environment.
  • System in place for Incident/Request/Change management? 
  • How end user requests are routed to the team? Provide the complete request life cycle.
  • Existing SLA and priorities for incident management. 
  • Governance Policies in place. E.g. site creations, content responsibility, support limits, etc 
  • Support statistics (Tickets received last month, open/close, etc)
  • Scheduled Reports to the business owners? E.g. Monthly reports for usage.
  • Remote Sharing/ User Interaction methods (Web ex, etc).
  • Communication plan for any planned/unplanned outages - Key stakeholder list
This checklist can be used also during SharePoint migrations, rebuilds. Please comment to add/remove your own items to this list.



You might also like:
SharePoint Usage Reports
Usage reports, collaboration and audit for SharePoint.
Document SharePoint Farm
Automatically generate SharePoint documentation.
*Sponsored


Check out these SharePoint products:

1 comment :

  1. Very informative post. I sometimes do presentations on SharePoint and was wondering if I could use your Print List example in my presentations.

    ReplyDelete

Please Login and comment to get your questions answered!

You might also like:

Related Posts Plugin for WordPress, Blogger...