Thursday, September 15, 2016

An error occurred while getting information about the user at server : The RPC server is unavailable

Problem:
After installing SharePoint 2016 to setup a new farm, tried running SharePoint 2016 products configuration wizard, and the wizard failed at step 3 saying:
Failed to create the configuration database.
An Exception of type System.InvalidOperationException was thrown. An error occurred while getting information about the user <Farm-Admin> at server <Domain-Name>: The RPC server is unavailable

Failed to create the configuration database. Additional exception information: An error occurred while getting information about the user account at server domain: The RPC server is unavailable
Tried creating SharePoint farm using PowerShell, but got the same results.

Troubleshooting:
  • Verified that the SharePoint server is part of the domain and there is no connectivity, network, firewall related issues.
  • Verified that the setup account is granted with DB_Creator & Security_Admin server roles. 
  • Tried Adding the IP of the DC to HOST file of the Local server
  • Tried ipconfig /flushdns - and ipconfig /registerdns commands as per Technet forums, but didn't help!
Solution: Download and install the KB KB3115299 to fix this issue!

As a general recommendation, download and install all latest patches before you create SharePoint 2016 farm. Download latest patches from Microsoft Technet site:
https://technet.microsoft.com/en-us/library/mt715807(v=office.16).aspx#BKMK_2016



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