‘Edit Document’ Requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or higher

When trying to edit documents in SharePoint from the context menu item “Edit in Microsoft Office Excel”, users received an error message: “‘Edit Document’ Requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or higher”

Edit in Microsoft Office Excel

Error:

'Edit Document' Requires a Windows Sharepoint Services-compatible application and Microsoft Internet Explorer 6.0 or higher

Troubleshooting:

1. This functionality works only on the 32-bit version of IE and not with IE 64 bit version. So use IE 32 bit version. You can access it from C:\Program Files (x86)\Internet Explorer\iexplore.exe even though you installed the 64-bit version. More info: http://technet.microsoft.com/en-us/library/cc263526.aspx refer ActiveX controls section

2. Make sure all the SharePoint add-ons are enabled in IE. Refer this screenshot.

sharepoint addons

Go to Internet explorer >> Tools >> Manage Add-ons to enable the add-ons.

3. This functionality doesn’t work in Firefox (found it works with Google Chrome!)

4. Try adding a SharePoint site to the trusted sites list in IE.

5. Register the Owssupp.dll file as per the KB: http://support.microsoft.com/kb/833714/en-gb

6. Check Web client service is enabled and started.

7. Try Running Microsoft Office Diagnostic: Microsoft Office Tool >> Microsoft Office Diagnostic

8. Repair/Re-install  Ms-Office. Make sure, You care Installing “Windows SharePoint Services Support”during Microsoft Office Installation.

windows sharepoint services support
9. Don’t forget to check  Microsoft Office installed on the client machine! Also check whether the compatible application is installed to open the document (E.g. Client may have Ms-Word 2003, and the document stored may be in Ms-Word 2007 Format.)

10. Last but not least: Make sure that the URL doesn’t exceed 260 characters.

Salaudeen Rajack

Salaudeen Rajack is a SharePoint Architect with Two decades of SharePoint Experience. He loves sharing his knowledge and experiences with the SharePoint community, through his real-world articles!

9 thoughts on “‘Edit Document’ Requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or higher

  • September 28, 2015 at 12:57 PM

    Thank you for the hint about the 32bit IE version – this solved my problem. I owe you some beers 🙂

    Cheers 🙂

    Reply
  • April 3, 2013 at 10:05 AM

    You are literally my hero. How come official Microsoft pages doesn’t cover step 1 🙁

    Reply
  • February 20, 2013 at 10:36 PM

    Step 1 works and is very helpful. Thank you!

    Reply
  • February 4, 2013 at 8:30 PM

    Step 1 “This functionality works only on 32 bit version of IE and not with IE 64 bit version” worked like a charm! Thank you for posting this information.

    Reply
  • November 9, 2012 at 1:03 AM

    I find this post extremely helpful and spot on! Thanks heaps!

    Reply
  • October 18, 2012 at 8:45 AM

    32 bit version works.

    Reply
  • October 7, 2012 at 9:23 PM

    You are a lifesaver!

    I thought I’d tried everything and was ready to go all OpenOffice on this but this made my day:

    6. Check Web client service is enabled and started.

    It was set to manual – God knows why…

    Mucho gracias!

    Reply
  • July 23, 2012 at 5:55 PM

    Step 1 worked. Thanks!

    Reply

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