SharePoint Error – Cannot complete this action. Please try again

Users get an “Error – Cannot complete this action. Please try again” error when trying to delete documents from the Context menu (But file gets deleted!). While deleting documents from SharePoint 2013 ribbon button “delete document” works without any issues, choosing “Delete” from the document’s context menu gives this error.

Cannot complete this action. Please try again Error in SharePoint

Also, while trying to create a new View or Modify view: when you hit the save button, you get: – in the URL with a blank page.


Tried bypassing the load balancer by logging into individual WFEs and verified that the above errors are not happening in both the scenarios.

Temporary Fix: Disable “Minimal Download Strategy” feature from site settings >> Manage site features page. 

disable minimum download strategy

Permanent fix:

Compared response headers from SharePoint WFEs and from Load balancers using fiddler – Found load balancer response missing the response header “Accept-Encoding” field!

Update: You can find the more info on this issue here:

Salaudeen Rajack

Salaudeen Rajack is a SharePoint Architect with Two decades of SharePoint Experience. He loves sharing his knowledge and experiences with the SharePoint community, through his real-world articles!

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