Fix "We can't connect to the specified SharePoint site" in SharePoint 2013 - OneDrive for Business Error

In our SharePoint 2013 setup, few users reported they are facing issues while trying to setup sync from SharePoint document library.
"Microsoft OneDrive for Business Error - We cant connect to the specified SharePoint site..."
We can't connect to the specified SharePoint site

Root Cause: We found this issue occurs mostly with Non-Internet Explorer browsers! E.g. from Firefox or from Google Chrome! While trying to setup sync, user are prompted for credentials. If user makes a typo in user name/password/domain, OneDrive Sync client caches it and the credentials get saved in Windows credential store

  • Go to Control Panel >> User Accounts >> Pick your user name >> Manage Saved Credentials >> Delete if any! 
  • Add Site to Trusted Sites Zone in Internet Explorer.
  • Restart the Microsoft OneDrive for business Sync client (Exit the OneDrive client from notification area!) You can also try reinstalling the updated client from:
  • Make sure, user's permission level consists of "Use Client Integration Feature" permission!


  1. error message Microsoft word sp doc.
    we can't connect to ''. Please make sure you're using the correct web address

  2. hi, please help me to solve this case. so that had a messege we can't connect to Please make sure you're using the correct web address.

    I'm already try to found this file to fix this error file. but didn't work. please help

  3. Hi
    For me it works for one Sharepoint website, but not for another one. What could be the reason? Sync for the specific library is allowed. The error occurs before I even can login with my credentials. Thanks in advance for your help!


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