Fix “We can’t connect to the specified SharePoint site” in SharePoint 2013 – OneDrive for Business Error

In our SharePoint 2013 setup, few users reported they are facing issues while trying to setup sync from SharePoint document library.
“Microsoft OneDrive for Business Error – We cant connect to the specified SharePoint site…”

We can't connect to the specified SharePoint site

Root Cause: We found this issue occurs mostly with Non-Internet Explorer browsers! E.g. from Firefox or from Google Chrome! While trying to setup sync, user are prompted for credentials. If user makes a typo in user name/password/domain, OneDrive Sync client caches it and the credentials get saved in Windows credential store

Solution: 

  • Go to Control Panel >> User Accounts >> Pick your user name >> Manage Saved Credentials >> Delete if any! 
  • Add Site to Trusted Sites Zone in Internet Explorer.
  • Restart the Microsoft OneDrive for business Sync client (Exit the OneDrive client from notification area!) You can also try reinstalling the updated client from: http://support.microsoft.com/kb/2903984
  • Make sure, user’s permission level consists of “Use Client Integration Feature” permission!

Salaudeen Rajack

Salaudeen Rajack is a SharePoint Architect with Two decades of SharePoint Experience. He loves sharing his knowledge and experiences with the SharePoint community, through his real-world articles!

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