Fix “We can’t connect to the specified SharePoint site” in SharePoint 2013 – OneDrive for Business Error

In our SharePoint 2013 setup, a few users reported they were facing issues while trying to setup sync from the SharePoint document library.
“Microsoft OneDrive for Business Error – We cant connect to the specified SharePoint site…”

We can't connect to the specified SharePoint site

Root Cause: We found this issue occurs mostly with Non-Internet Explorer browsers! E.g., from Firefox or from Google Chrome! While trying to setup sync, users are prompted for credentials. If a user makes a typo in the user name/password/domain, the OneDrive Sync client caches it, and the credentials get saved in the Windows credential store.

Solution: 

  • Go to Control Panel >> User Accounts >> Pick your user name >> Manage Saved Credentials >> Delete if any! 
  • Add Site to Trusted Sites Zone in Internet Explorer.
  • Restart the Microsoft OneDrive for business Sync client (Exit the OneDrive client from notification area!) You can also try reinstalling the updated client from: https://support.microsoft.com/kb/2903984
  • Make sure, user’s permission level consists of “Use Client Integration Feature” permission!

Salaudeen Rajack

Salaudeen Rajack - Information Technology Expert with Two-decades of hands-on experience, specializing in SharePoint, PowerShell, Microsoft 365, and related products. He has held various positions including SharePoint Architect, Administrator, Developer and consultant, has helped many organizations to implement and optimize SharePoint solutions. Known for his deep technical expertise, He's passionate about sharing the knowledge and insights to help others, through the real-world articles!

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