In our SharePoint 2013 setup, a few users reported they were facing issues while trying to setup sync from the SharePoint document library.
“Microsoft OneDrive for Business Error – We cant connect to the specified SharePoint site…”
Root Cause: We found this issue occurs mostly with Non-Internet Explorer browsers! E.g., from Firefox or from Google Chrome! While trying to setup sync, users are prompted for credentials. If a user makes a typo in the user name/password/domain, the OneDrive Sync client caches it, and the credentials get saved in the Windows credential store.
- Go to Control Panel >> User Accounts >> Pick your user name >> Manage Saved Credentials >> Delete if any!
- Add Site to Trusted Sites Zone in Internet Explorer.
- Restart the Microsoft OneDrive for business Sync client (Exit the OneDrive client from notification area!) You can also try reinstalling the updated client from: https://support.microsoft.com/kb/2903984
- Make sure, user’s permission level consists of “Use Client Integration Feature” permission!