The installation of this package failed – Error in SharePoint 2013 Hotfix Installation

During a planned quarterly maintenance window, wanted to patch SharePoint 2013 servers with available hotfixes and cumulative updates (CU). As the first step, From the Microsoft site, https://docs.microsoft.com/en-us/officeupdates/sharepoint-updates requested hotfixes, received an E-mail with hotfix links, downloaded those hotfixes, and extracted them to individual folders as in the below screen.

sharepoint cu the installation of this package failed

When trying to patch SharePoint 2013 servers with those hot fixes, installation failed suddenly with an error “The installation of this package failed”.

sharepoint 2013 cu the installation of this package failed

Troubleshooting:

Navigated to “%Tmp%” location and tried catching the root cause of the failure from the log file generated “opatchinstall.txt”. Found these lines while scanning through the log file: “Getting the data from file <path location> UBERSRV_2.cab”

the installation of this package failed sharepoint foundation 2013

So, the catch here is, Hot fix installer is looking for “ubersrv_2.cab” file which we extracted into a different folder, and fails since it couldn’t locate that file on the same folder it exists.

Solution:

The solution is simple! Just place all three extracted files together in the same folder and re-run the hotfix installation. It went through well after moving cab files into the same folder where the hotfix installer ubersrv.exe was placed.

sharepoint 2013 service pack the installation of this package failed

Other cases:

  • In case, You cancelled the installation during patching, there are chances of the SharePoint binaries get corrupted! Repair SharePoint to fix the problem and then Re-run the installer.
  • Try download the patch again from Microsoft Technet site and try again. It could happen due to corrupted file 
  • Make sure you downloaded all the cab files along with the installer executable file (ubersrv_1.cab & ubersrv_2.cab) and placed all of them in a same directory!
  • Try Extracting the Installer (E.g. Setup.exe /extract:c:\Installer\) and then start the installation.

Salaudeen Rajack

Salaudeen Rajack is a SharePoint Architect with Two decades of SharePoint Experience. He loves sharing his knowledge and experiences with the SharePoint community, through his real-world articles!

One thought on “The installation of this package failed – Error in SharePoint 2013 Hotfix Installation

  • March 2, 2016 at 6:54 AM

    wonderful…..thanks for sharing !!

    Reply

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