SharePoint 2013 People Picker Error: Sorry, we’re having trouble reaching the server

Problem: While trying to add a new user to SharePoint group, SharePoint 2013 People Picker displayed the error: “Sorry, we’re having trouble reaching the server”

SharePoint 2013 People Picker error "Sorry, we’re having trouble reaching the server"


  • The server may not have enough resources such as Memory to process the function without timing out. Try adding more memory to your SharePoint 2013 web front end server.
  • If the “HTTP Activation” feature is not enabled, You may face this issue. Log in to your WFE >> Go to Server Manager >> Add Roles and Features >> Select HTTP Activation and install.
  • Try IIS reset once from all front end servers.
  • Check Alternate Access Mappings settings for the web application.
  • Try deactivating the “Limited-access user permission lockdown mode” Feature from site collection features (This worked in one of the external facing sites).
  • Make sure the domain account you are using for a SharePoint service account has the necessary permissions to read domain accounts, If you have one-way trust domain – Set the app password (stsadm -o setapppassword -password “Password”) and follow the KB to add people picker domain
  • Check if Anonymous Authentication is enabled for your web site in IIS.
  • Try updating “Query timeout” value from 25 to 60! (under: 15\TEMPLATE\LAYOUTS\clientpeoplepicker.js >> SPClientPeoplePicker.UserQueryMaxTimeout)
  • Try extending the web application to new port!

Salaudeen Rajack

Salaudeen Rajack is a SharePoint Architect with Two decades of SharePoint Experience. He loves sharing his knowledge and experiences with the SharePoint community, through his real-world articles!

2 thoughts on “SharePoint 2013 People Picker Error: Sorry, we’re having trouble reaching the server

  • August 16, 2019 at 8:40 AM

    Remove Host entry for Ipaddress and web application(mainly if it is exists in application server)

    We got this issue instead of resolving other issue. After removing host file entry, we are able to retrieve it again.

    Anil Kumar

  • July 6, 2018 at 1:57 PM

    You saved our implementation. Thank you so much!


Leave a Reply