An error occurred while getting information about the user “Farm Admin” at server “Domain Name”: The RPC server is unavailable

Problem:
After installing SharePoint 2016 to set up a new farm, I tried running the SharePoint 2016 products configuration wizard, and the wizard failed at step 3, saying: Failed to create the configuration database.
An Exception of type System.InvalidOperationException was thrown. An error occurred while getting information about the user <Farm-Admin> at server <Domain-Name>: The RPC server is unavailable

Failed to create the configuration database. Additional exception information: An error occurred while getting information about the user account at server domain: The RPC server is unavailable

I tried creating a SharePoint farm using PowerShell but got the same results.

Troubleshooting:

  • Verified that the SharePoint server is part of the domain and there are no connectivity, network, firewall related issues.
  • Verified that the setup account is granted with DB_Creator & Security_Admin server roles. 
  • Tried Adding the IP of the DC to the HOST file of the Local server
  • Tried ipconfig /flushdns – and ipconfig /registerdns commands as per Technet forums, but didn’t help!

Solution:

Download and install the KB KB3115299 to fix this issue!

As a general recommendation, download and install all the latest patches before creating SharePoint 2016 farm. Download the latest patches from the Microsoft Technet site: https://technet.microsoft.com/en-us/library/mt715807(v=office.16).aspx#BKMK_2016

Salaudeen Rajack

Salaudeen Rajack - Information Technology Expert with Two-decades of hands-on experience, specializing in SharePoint, PowerShell, Microsoft 365, and related products. He has held various positions including SharePoint Architect, Administrator, Developer and consultant, has helped many organizations to implement and optimize SharePoint solutions. Known for his deep technical expertise, He's passionate about sharing the knowledge and insights to help others, through the real-world articles!

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