An error occurred while getting information about the user “Farm Admin” at server “Domain Name”: The RPC server is unavailable

Problem:
After installing SharePoint 2016 to set up a new farm, I tried running the SharePoint 2016 products configuration wizard, and the wizard failed at step 3, saying: Failed to create the configuration database.
An Exception of type System.InvalidOperationException was thrown. An error occurred while getting information about the user <Farm-Admin> at server <Domain-Name>: The RPC server is unavailable

Failed to create the configuration database. Additional exception information: An error occurred while getting information about the user account at server domain: The RPC server is unavailable

I tried creating a SharePoint farm using PowerShell but got the same results.

Troubleshooting:

  • Verified that the SharePoint server is part of the domain and there are no connectivity, network, firewall related issues.
  • Verified that the setup account is granted with DB_Creator & Security_Admin server roles. 
  • Tried Adding the IP of the DC to the HOST file of the Local server
  • Tried ipconfig /flushdns – and ipconfig /registerdns commands as per Technet forums, but didn’t help!

Solution:

Download and install the KB KB3115299 to fix this issue!

As a general recommendation, download and install all the latest patches before creating SharePoint 2016 farm. Download the latest patches from the Microsoft Technet site: https://technet.microsoft.com/en-us/library/mt715807(v=office.16).aspx#BKMK_2016

Salaudeen Rajack

Salaudeen Rajack - SharePoint Expert with Two decades of SharePoint Experience. Love to Share my knowledge and experience with the SharePoint community, through real-time articles!

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