Fix “Unfortunately, help seems to be broken…There aren’t any help collections in the current language for the site you’re using.” Error in SharePoint 2016

Problem: The Help Menu (?) in SharePoint 2016 is not working! On clicking the Help menu, it gets the error message:
“Unfortunately, help seems to be broken… There aren’t any help collections in the current language for the site you’re using.”

Unfortunately, help seems to be broken... There aren't any help collections in the current language for the site you're using.

Troubleshooting Steps: 

  • Enable External Web-based Help in Privacy Options of SharePoint 2016 Central Admin. Navigate to : http://central-admin-url/_admin/privacy.aspx, and Set “Yes” to “Display Help from external web Sites as specified by each Help collection?”
    central admin privacy option
  • Check the help collection status and install if needed: Open SharePoint 2016 Management Shell, Run:
    Get-SPHelpCollection 
    It gave nothing. Guess help collection is not installed. Now, Install help collection by running:
    Install-SPHelpCollection -All 
sharepoint 2016 unfortunately help seems to be broken

wait for few minutes to get them installed (10 min!). Try close and reopen the SharePoint 2016 sites! Now, SharePoint 2016 help should work.

sharepoint 2016 help

Salaudeen Rajack

Information Technology Professional with Two decades of SharePoint Experience.

3 thoughts on “Fix “Unfortunately, help seems to be broken…There aren’t any help collections in the current language for the site you’re using.” Error in SharePoint 2016

  • January 2, 2020 at 11:22 AM

    HI, I ran commands but it did not worked..

    Reply
  • August 2, 2019 at 9:32 AM

    It’s working! Big thanks!

    Reply

Leave a Reply