Fix “Unfortunately, help seems to be broken…There aren’t any help collections in the current language for the site you’re using.” Error in SharePoint 2016

Problem: The Help Menu (?) in SharePoint 2016 is not working! On clicking the Help menu, it gets the error message:
“Unfortunately, help seems to be broken… There aren’t any help collections in the current language for the site you’re using.”

Unfortunately, help seems to be broken... There aren't any help collections in the current language for the site you're using.

Troubleshooting Steps: 

  • Enable External Web-based Help in Privacy Options of SharePoint 2016 Central Admin. Navigate to : https://central-admin-url/_admin/privacy.aspx, and Set “Yes” to “Display Help from external web Sites as specified by each Help collection?”
  • Check the help collection status and install if needed: Open SharePoint 2016 Management Shell, Run:
    Get-SPHelpCollection 
    It gave nothing. Guess help collection is not installed. Now, Install help collection by running:
    Install-SPHelpCollection -All 

Wait for a few minutes to get them installed (10 min!). Try to close and reopen the SharePoint 2016 sites! Now, SharePoint 2016 help should work.

Salaudeen Rajack

Salaudeen Rajack - Information Technology Expert with Two-decades of hands-on experience, specializing in SharePoint, PowerShell, Microsoft 365, and related products. He has held various positions including SharePoint Architect, Administrator, Developer and consultant, has helped many organizations to implement and optimize SharePoint solutions. Known for his deep technical expertise, He's passionate about sharing the knowledge and insights to help others, through the real-world articles!

4 thoughts on “Fix “Unfortunately, help seems to be broken…There aren’t any help collections in the current language for the site you’re using.” Error in SharePoint 2016

  • Thank you. Your guidance was really helpful to fix our issue.

    Reply
  • HI, I ran commands but it did not worked..

    Reply
  • It’s working! Big thanks!

    Reply

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