How to Add Help Desk Contact to Office 365 Help Menu?

Requirement: Add Help Desk Contact Information to the Microsoft 365 Help Pane.

How to Add Your Help Desk Contact Information to Help Pane in Office 365?

Customizing the help desk contact information in Microsoft 365 can greatly improve the experience for users in need of technical support. By providing updated and accurate information, users can quickly and easily reach the right person or team for assistance, reducing the time it takes to resolve any issues. This article will guide you through the process of customizing the help desk contact information in Microsoft 365.

Adding your help desk contact information to the help pane in Office 365 – SharePoint Online helps users quickly access your help desk. Here is how to add custom help desk info:

  1. Sign in to Microsoft 365Admin Center, as a Global Admin >> In the Office 365 admin center, Click on Settings >> Organization profile
    Add custom help desk info in sharepoint online
  2. Click on Edit Button next to provide customized help desk contact info.
  3. Turn ON the Help desk card.
  4. Enter the help desk contact information, such as the name, phone number, and email address of the support team. Once done, Click on Save
    how to add helpdesk contact in sharepoint help pane

These changes reflect from next time users sign in. You’ll find the custom help desk contact details in SharePoint Online, Exchange, etc.

add contact info in sharepoint online help pane

The help desk contact information that you enter will be displayed to your users in various places throughout Microsoft 365, such as in the footer of the Office applications and in the “Get help” section of the Office 365 app launcher. Your users will use this information to contact the help desk for support with Microsoft 365.

In conclusion, customizing the help desk contact information in Microsoft 365 can have a significant impact on the overall experience of users seeking technical support. By ensuring that the information is up-to-date and accurate, users can get the help they need more quickly and efficiently. By following the steps outlined in this article, you can easily customize the help desk contact information in Microsoft 365, improving the experience for all users.

Salaudeen Rajack

Salaudeen Rajack - SharePoint Expert with Two decades of SharePoint Experience. Love to Share my knowledge and experience with the SharePoint community, through real-time articles!

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