Solution for “That didn’t work – We’re sorry, but ‘User’ can’t be found in the ‘domain’ directory.” – Error in SharePoint Online
Problem: When an external user tried accessing the SharePoint Online link, they got this error message:
“That didn’t work
We’re sorry, but Salaudeen@CrescentTech.com can’t be found in the Crescent.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.
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- Correlation ID: ae65ef9f-f0f7-3000-0c5f-e08982a5f405
- Date and Time: 12/10/2020 5:00:31 AM
- URL: https://Crescent.sharepoint.com/
- User: Salaudeen@CrescentTech.com Issue
- Type: User not in directory.”
Here is the Error screenshot:
Root Cause and Solution:
After confirming the proper access was granted, we found this was because of a session conflict! The user may be invited with one Email ID, But he’s logged in with another Email ID and then tries to log in to the SharePoint site where the currently logged-in ID doesn’t have access. Here in my case, I was logged in with a domain account: Salaudeen@CrescentTech.com, and tried accessing the SharePoint site of a different domain: Crescent.com
The solution: Use “Private Mode” or “Incognito Mode” in the browser, log out from the existing user sessions, and then open the site again with the right user account! So, make sure you use the same account that received the email invitation. Often this happens with external users, but it may also occur when internal users try accessing external sites.
This error may also happen when the External user has not accepted the invitation and tries directly accessing the site. In case, the above solution doesn’t fix the problem, You may try removing the external user from Microsoft 365 and SharePoint and re-invite them.