How to Reset OneDrive for Business Sync Client?

Requirement: Reset OneDrive for Business sync client app.

How to Reset OneDrive for Business?

OneDrive for Business is an enterprise cloud storage and sync service from Microsoft. It lets you store your files online, share them with others, and work on them together. The OneDrive for Business sync client makes it easy to keep your files synchronized between your computer and the cloud. As with any software, there may be instances where you encounter issues with OneDrive syncs or other functionalities that demand a reset. In this blog post, we will explore the reasons for resetting OneDrive, discuss the precautions to be taken, and guide you through the process step-by-step.

Why Reset OneDrive?

If you’re having trouble with OneDrive for Business Like,

  • A red “x” on the OneDrive app in your notification area indicates OneDrive syncing issues that can’t be resolved.
  • You notice that recent changes you made to a file in OneDrive are not being reflected on another device or your OneDrive website.
  • Performance concerns: Experiencing sluggishness, crashes, or unresponsiveness while using OneDrive.
  • Account changes: Alterations in your Microsoft account credentials or switch between multiple accounts.
  • File corruption, file conflicts, etc.

The reset option might help in these scenarios. Do the reset if you already tried the pause sync button and then resume or close and reopening the OneDrive client methods doesn’t resolve the OneDrive Synchronization issue.

Precautions to Consider:

Before diving into the reset process, take a moment to consider the following precautions to ensure a smooth and secure experience:

  1. Backup your data: Make a local copy of your OneDrive files to safeguard your valuable information in case of any unforeseen problems during the reset process.
  2. Check for updates: Ensure you have the latest version of OneDrive installed on your device to minimize potential issues. Download and install the latest version of the OneDrive sync client through Windows Update or Microsoft Store.
Make sure the file names and file types are supported. Restrictions and limitations in OneDrive

Steps to Reset OneDrive

Now that we have covered the reasons and precautions, let’s walk through the process of resetting OneDrive. A OneDrive reset is a process of restoring OneDrive to its default settings. This process is necessary when you encounter issues with OneDrive that cannot be resolved through other troubleshooting methods. The OneDrive reset command is a command-line tool that is used to reset OneDrive. This tool is available on Windows 10 and can be accessed through the Command Prompt or PowerShell. Follow these steps to easily reset the sync client on Windows to fix the problem:

Step 1: Close OneDrive

Before you can reset OneDrive, you need to quit OneDrive application. To do this, Fine the OneDrive cloud icon in the taskbar – system tray area, right-click on the OneDrive icon and select “Close OneDrive” to exit.

Step 2: Open Command Prompt

Once you have closed OneDrive, you need to open the Command Prompt as an administrator. To do this, search for “Command Prompt” in the Start menu, right-click on it, and select “Run as administrator”.

Step 3: Type in the Reset Command

In the Command Prompt window, type in the below command and press enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

You can also enter this command in the “Run” dialogue box (Windows Key + R) and press OK. The above command will initiate the reset process by restoring OneDrive to its default settings and re-sync all your OneDrive files.

If you get “Location is not available” or “Windows cannot find…” error messages, try these paths:

  • “C:\Program Files\Microsoft OneDrive\onedrive.exe /reset”
  • C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

You should see this popup near the system tray area briefly:

Wait for the reset to complete, and then finally, you’ll see this pop-up window:

Wait for some time for the reset to complete. You will notice that the system tray’s OneDrive icon disappears momentarily and reappears. This indicates that the reset process is complete. The time it takes depends on the file volume and your network bandwidth. Resetting the OneDrive client disconnects all your existing sync connections, but you won’t lose files or data by resetting OneDrive on your computer.

Step 4: Restart OneDrive

After resetting, you may need to manually launch the OneDrive desktop app on your PC if it does not start automatically. If you don’t see the OneDrive client icon next to the clock in the system tray, run, %localappdata%\Microsoft\OneDrive\onedrive.exe to reopen it. You can also Find OneDrive in the Start menu and click on the application. If you had specific settings, like you had chosen to sync only specific folders before the reset, you would need to do that again once the sync has been completed.

Wrapping up

In conclusion, Resetting OneDrive is a simple and effective solution to address various issues, including syncing problems and performance concerns. Following this step-by-step guide and taking the necessary precautions, you can reset OneDrive safely and securely. When resetting OneDrive, if you face any issues, like any error messages, OneDrive not responding, and the reset process getting stuck, etc., check your internet connection, and restart your computer. Give a try to Uninstall the Microsoft OneDrive application as a last option.

Salaudeen Rajack

Salaudeen Rajack - SharePoint Expert with Two decades of SharePoint Experience. Love to Share my knowledge and experience with the SharePoint community, through real-time articles!

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