Fix “Sorry, we can’t sync this folder, You’re already syncing a shortcut to a folder from this shared library.” Error

Problem: When trying to sync a SharePoint Online folder by clicking on the “Sync” button in the library toolbar, got this error message:

Sorry, we can’t sync this folder, You’re already syncing a shortcut to a folder from this shared library.

sorry, we can't sync this folder

Solution:

Apparently, this error indicates the particular SharePoint Folder or library is already under the OneDrive sync (or under any other folder which is already in sync)! So, to avoid double sync, the Microsoft OneDrive client displays this error message popup.

To resolve the issue, Login to the OneDrive (https://<<YourDomain>>-my.sharepoint.com) site and remove the Shortcut. Alternatively, you can Click App launcher in the upper-left corner >> OneDrive >> My Files >> Delete the “chained” folder shortcut.

You can also leave the shortcut in OneDrive and access the Files from your OneDrive folder in File Explorer instead of establishing a new sync.

remove shortcut from onedrive

Salaudeen Rajack

Salaudeen Rajack - SharePoint Expert with Two decades of SharePoint Experience. Love to Share my knowledge and experience with the SharePoint community, through real-time articles!

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