Create a FAQ Page with Collapsible Sections in SharePoint Online

A frequently asked questions (FAQ) page is an essential part of any website or intranet portal. It allows you to provide answers to common questions your users may have, reducing repetitive inquiries. SharePoint Online modern sites offer a quick and easy way to create FAQ pages using collapsible sections that neatly organize the questions and answers. This guide will walk us through the steps to create a visually appealing FAQ page in SharePoint Online.

Benefits of the FAQ Page

A frequently asked questions (FAQ) page is a great way to provide self-service support to your customers or website visitors. By organizing your FAQs into collapsible sections, you can make it easier for users to find the information they need. Having an FAQ page on your SharePoint site can benefit both users and admins in several ways:

• Reduces simple repetitive questions – Users can quickly find answers instead of reaching out to support or searching through documentation. This saves time for both users and admins.
• Improves self-service – An FAQ provides a self-service knowledge base, allowing users to help themselves. This improves the user experience on the site.
• Promotes learning – Users can browse an FAQ to learn more about the system, features, policies, etc., at their own pace.
• Easy to update – FAQ pages are easy to edit and add new content. Admins can quickly update it as new information develops.

Overall, an FAQ page should be a go-to resource for your users and save your support team time handling common questions.

How to Create a FAQ page in SharePoint Online?

Creating a FAQ page using collapsible sections in SharePoint Online involves a few steps. Here’s a step-by-step guide to help you set this up:

Step 1: Create a New Site Page

Create a New Page in SharePoint Online:

1. Go to Your SharePoint Site: Navigate to the SharePoint site where you want to create the FAQ page.
2. Create a New Page: Click on the “New” button, usually found on the home page of your site, and select “Page” to create a new page. Choose a template that suits your needs, or start with a blank page.

   

Step 2: Add a Page Title and Image (Optional)

• Add a Title: You can start by adding a Text Web Part at the top of the page to serve as the title or introduction to your FAQ page. Name it something like “Frequently Asked Questions”.
• Add Image to the Page: Use the formatting options to style your text (e.g., bold, italics, font size).

Step 3: Set the Section Collapsible

Set the section to collapsible:

• Select the default section on the page >> Click the “Edit section” button on the left-side toolbar.

  

• Enable the “Make this section Collapsible” option in the section properties.

  

• Set other properties such as background, divider, icon alignment, etc.

Step 4: Enter Your Questions and Answers

1. In the section web part, type your FAQ question under “Section name”.
2. Below the question, add the answer to the question in the Text web part. This will be the content that shows/hides when the question is clicked.

   

3. Duplicate this section for each question and answer, and replace the questions and answers.

   

Step 5: Save and Publish

• Publish: Once you’re satisfied, click “Publish” to make your FAQ page live.

Best Practices for Creating FAQ pages

When creating your FAQ page, follow these best practices for structuring the content:

• Use clear, conversational language – Write the questions and answers in simple language, avoiding jargon and technical terms. Provide enough detail and context in the answers.
• Organize by topic – Group related questions under headings and subheadings. You can also group by audience like HR, IT, Support, etc.
• Prioritize common questions – Ensure the most frequently asked questions are answered upfront. Survey users or support logs to identify these.
• Include visuals if needed – Images, screenshots, or videos can help illustrate complex answers. But use them sparingly to avoid clutter.
• Make it findable – Optimize the page title, headings, and text with relevant keywords, so users can easily find answers through site search.
• Maintain consistency – Keep the tone, formatting, and writing style consistent across all questions and answers.
• Review and update regularly – Check FAQ periodically to update answers or add new sections based on the latest information.

Wrapping up

Creating an FAQ page using collapsible sections in SharePoint Online is a great way to organize and present information in a way that is easy to read and understand. Collapsible sections make it interactive while organizing large questions in a compact space. Following these steps, you can easily create a FAQ page using collapsible sections in SharePoint Online. This is a great way to provide self-service support to your customers or website visitors.